Gartner Hype Cycle for Emerging Technologies, 2019

The Gartner Hype Cycle highlights the 29 emerging technologies CIOs should experiment with over the next year.

Today, companies detect insurance fraud using a combination of claim analysis, computer programs and private investigators. The FBI estimates the total cost of non-healthcare-related insurance fraud to be around $40 billion per year. But a maturing emerging technology called emotion artificial intelligence (AI) might make it possible to detect insurance fraud based on audio analysis of the caller.

Some technologies will provide “superhuman capabilities”

In addition to catching fraud, this technology can improve customer experience by tracking happiness, more accurately directing callers, enabling better diagnostics for dementia, detecting distracted drivers, and even adapting education to a student’s current emotional state.

Though still relatively new, emotion AI is one of 21 new technologies added to the Gartner Hype Cycle for Emerging Technologies, 2019. Original article >>>