AIOps Platforms (Gartner)

AIOps is an emerging technology and addresses something I’m a big fan of – improving IT Operations. So I asked fellow Gartner analyst Colin Fletcher for a guest blog on the topic… Roughly three years ago, it was looking like we were going to see many enterprise IT operations leaders put themselves in the precarious role of “ the cobbler’s children ” by forgoing investment in Artificial Intelligence (AI) to help them do their work better, faster, and cheaper. We were hearing from many IT ops leaders building incredibly sophisticated Big Data and Advanced Analytics systems for business stakeholders, but were themselves using rudimentary, reactive red/yellow/green lights and manual steps to help run the infrastructure required to keep those same systems up and running. Further, we’re all now familiar in our personal lives with dynamic recommendations from online retailers, search providers, virtual personal assistants, and entertainment services, Talk about a paradox! Now I...